Planning The Layout Of Your Pharmacy

Renovations to bring your pharmacy up to date with changing times and customer preferences can help you capitalise on expansion or the introduction of new services. A new area that is adaptable yet tailored to your present demands might be made with the help of a carefully crafted blueprint.

Portrait of a beautiful female pharmacist working in a pharmacy and checking medications on a shelf

Here are some tips to keep in mind as you design and remodel your pharmacy.

1. Determine The Type Of Pharmacy

The type of pharmacy you plan to open will have a significant impact on the layout and design of your pharmacy. Here are a few common types of pharmacies:

  • Retail pharmacy: A retail pharmacy typically serves the general public and provides a range of over-the-counter (OTC) medications, health and wellness products, and prescription drugs. The layout of a retail pharmacy should prioritize product displays and checkout counters to encourage customers to make purchases.
  • Compounding pharmacy: A compounding pharmacy specializes in creating customized medications for patients. The layout of a compounding pharmacy should prioritize workstations and equipment necessary for compounding, as well as patient consultation areas.
  • Long-term care pharmacy: A long-term care pharmacy provides medications and other healthcare supplies to long-term care facilities, such as nursing homes and assisted living facilities. The layout of a long-term care pharmacy should prioritize storage and dispensing areas and areas for consulting with facility staff.
  • Specialty pharmacy: A specialty pharmacy specializes in providing medications for complex or rare conditions, such as cancer, HIV, or multiple sclerosis. The layout of a specialty pharmacy should prioritize areas for consulting with patients and storage and dispensing areas for specialized medications.
  • Hospital pharmacy: A hospital pharmacy provides medications to patients within a hospital setting. The layout of a hospital pharmacy should prioritize efficiency and organisation, with separate areas for preparing, dispensing, and storing medications.

By determining the type of pharmacy you plan to open, you can design a layout that meets the specific needs of your pharmacy and your customers.

2. Consider The Traffic Flow

The layout should be designed to ensure that customers can move around easily and find what they need. Consider the placement of aisles, shelves, and counters, and make sure there is enough space for customers to navigate with shopping carts or strollers.

When planning the layout of a pharmacy, it is important to consider the traffic flow, which refers to how customers and staff move through the space. Here are a few tips to help you optimize traffic flow in your pharmacy:

  • Keep aisles clear: Make sure there is enough space between shelving units to allow customers to move through the aisles comfortably, even if they are pushing a shopping cart or carrying a basket. Aisles should be at least three feet wide to accommodate two-way traffic.
  • Use directional signage: Indicate the locations of key areas within the pharmacy, such as the prescription pickup counter, consultation area, and restrooms, with directional signage. This will help customers navigate the space more easily.
  • Place popular items at the back: To encourage customers to move through the store and explore different sections, consider placing popular items at the back of the store. This will help increase the time customers spend in the store and may lead to additional purchases.
  • Place checkout counters strategically: Place checkout counters near the front of the store, but not directly at the entrance. This will encourage customers to explore the store before checking out and may lead to additional purchases.
  • Consider the needs of different customer groups: Consider the needs of different customer groups, such as seniors or parents with young children. Make sure there is enough space for wheelchairs and strollers to move around, and consider providing seating areas for customers who need to rest.

By optimizing traffic flow in your pharmacy, you can create a more pleasant and efficient shopping experience for your customers, which may lead to increased customer satisfaction and sales.

3. Create Distinct Areas

Divide the pharmacy into distinct areas for different functions, such as a dispensing area, a consultation area, a waiting area, and a product display area. This will help customers find what they need and make the pharmacy more organized.

Creating distinct areas within your pharmacy can help improve organization and make it easier for customers to find what they need. Here are some areas to consider:

  • Dispensing area: This is where customers pick up their prescriptions. Make sure there is enough space for customers to wait in line and that the area is marked with signage.
  • Consultation area: This is where customers can speak with pharmacists or other healthcare professionals about their medications and health concerns. Consider providing private consultation rooms for sensitive conversations.
  • Waiting area: This is where customers can wait for their prescriptions to be filled. Provide seating and reading materials to make the wait more comfortable.
  • Product display area: This is where you display your products for sale. Use eye-catching displays and signage to draw customers’ attention to featured products.
  • OTC area: This is where you display over-the-counter medications and health and wellness products. Make sure the area is well-lit and organized.
  • Storage area: This is where you store extra inventory and supplies. Keep this area organized and make sure it is easily accessible to staff.

By creating distinct areas within your pharmacy, you can help customers find what they need more easily and improve the overall shopping experience.

4. Choose The Right Shelving And Display Units

The right shelving and display units can help you make the most of your space and showcase your products effectively. Consider factors such as durability, flexibility, and ease of use.

Choosing the right shelving and display units for your pharmacy can help create an organized and visually appealing space for your customers. Here are some factors to consider:

  • Type of shelving: There are several types of shelving to choose from, including gondola shelving, wire shelving, and slatwall shelving. Gondola shelving is the most common and is ideal for displaying a variety of products. Wire shelving is durable and easy to clean, while slatwall shelving allows for easy customization and display.
  • Shelving size: The size of your shelving units will depend on the size of your store and the products you plan to display. Make sure there is enough space between shelves to accommodate different product sizes.
  • Display units: Consider using display units, such as end caps or freestanding displays, to draw attention to featured products. These units can be used to showcase new products, seasonal items, or items on sale.
  • Lighting: Proper lighting can help highlight your products and make your store more visually appealing. Consider using LED lighting or other energy-efficient options to save on energy costs.
  • Signage: Clear and informative signage can help customers find what they need more easily. Use signage to indicate the location of different products, special promotions, or services.
  • Accessibility: Make sure your shelving and display units are accessible to all customers, including those with disabilities. Consider using lower shelves or providing step stools for customers who need assistance reaching higher items.

By choosing the right shelving and display units for your pharmacy, you can create an organized and visually appealing space that encourages customers to explore your products and make purchases.

5. Ensure Adequate Lighting

Good lighting is essential for a pharmacy, as it can affect customer comfort and safety. Use a combination of natural and artificial light to create a bright, welcoming space.

Adequate lighting is important in a pharmacy for several reasons. It not only helps customers see the products more clearly but also creates a welcoming and safe environment. Here are some tips to ensure adequate lighting in your pharmacy:

  • Use natural light: If your pharmacy has windows, take advantage of natural light to brighten the space. Natural light can also create a more inviting atmosphere for customers.
  • Use task lighting: Task lighting is focused lighting that illuminates specific areas. Use task lighting in areas such as the dispensing area and consultation area to ensure staff can see clearly and accurately read labels.
  • Use ambient lighting: Ambient lighting provides overall illumination and creates a welcoming atmosphere. Use ambient lighting throughout the store to ensure customers can see products.
  • Use energy-efficient lighting: Energy-efficient lighting, such as LED lighting, can save on energy costs and last longer than traditional lighting options.
  • Ensure consistent lighting: Make sure lighting is consistent throughout the store to avoid dark spots or areas with too much light.
  • Use lighting to highlight products: Use lighting to highlight featured products or promotional items, as this can draw customers’ attention and increase sales.

By ensuring adequate lighting in your pharmacy, you can create a safe and welcoming environment for customers and staff while also improving visibility and highlighting key products.

6. Consider Technology

Incorporate technology into your pharmacy layout, such as a point-of-sale system, electronic health record system, and digital signage. This can help streamline operations and improve the customer experience.

Technology can play an important role in the layout of a pharmacy, both for improving the customer experience and for streamlining operations. Here are some ways technology can be incorporated into the pharmacy layout:

  • Electronic health records (EHR): EHR systems can help streamline pharmacy operations by allowing pharmacists to access patient information and medication histories quickly and easily. This can help reduce errors and improve patient care.
  • Automated dispensing systems: Automated dispensing systems can help pharmacies fill prescriptions quickly and accurately. These systems can store and dispense medications, track inventory, and provide real-time data on medication usage.
  • Point-of-sale (POS) systems: POS systems can help pharmacies process transactions quickly and accurately. These systems can also track inventory, manage customer data, and provide valuable insights into customer behaviour and preferences.
  • Digital signage: Digital signage can be used to display product information, promotions, and other marketing messages. This can help draw customers’ attention to featured products and encourage sales.
  • Mobile apps: Pharmacies can develop mobile apps to provide customers with information on medications, refill options, and other health-related services. This can help improve customer engagement and loyalty.
  • Remote consultation: Remote consultation technology can be used to provide virtual consultations with pharmacists and other healthcare professionals. This can improve access to care for customers who may not be able to visit the pharmacy in person.

By incorporating technology into the pharmacy layout, pharmacies can improve the customer experience, streamline operations, and provide valuable health-related services to customers.


Designing the layout of a pharmacy requires careful consideration of various factors to ensure a welcoming, organized, and functional space. It’s important to consider the type of pharmacy, traffic flow, and customer needs when planning the layout. Creating distinct areas, choosing the right shelving and display units, and ensuring adequate lighting can also contribute to a positive customer experience.

In addition, incorporating technology such as electronic health records, automated dispensing systems, and mobile apps can help streamline operations and improve customer engagement.

By taking these factors into account, pharmacies can create a space that promotes safety, convenience, and good health for customers and staff alike.

For more information on layout, check darch pharmacy.


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